CONCLUSION OF A CONTRACT
The purchase contract is concluded upon acceptance of your order by THEJENSIE and shipping of the goods, or notification of dispatch. All contracts between customers and THEJENSIE are made in German or English and are subject to German law.
In Europe all orders will be delivered straight to your door by DHL Express or DHL. Orders from Non-European Countries will be fullfilled by Amazon FBA. We reserve the right to restrict deliveries to normal end-consumer quantities. Most deliveries are made within seven to fourteen working days. If dispatch is delayed, we will contact you as soon as we become aware of this.
DAMAGES IN TRANSIT
Please inspect the goods upon receipt to ensure that your delivery is complete and that no goods are defective. If you detect any damage to the packaging, please notify the carrier company without delay and do not accept the delivery. If the packaging shows no damage but the goods are defective, please also notify the carrier company as soon as possible. In both cases, please also contact us (phone: +49 (0)221 - 29884400). If you assign your claim against the carrier company to us, we will make a full refund for the damaged items.
The statute of limitation for claims of defects is two years from the date of delivery or receipt of the goods by the buyer.
COMPENSATION DELIVERY AND PRODUCT DESCRIPTION
Should the goods ordered by you not be available for shipping, we will notify you without delay and refund your payment for these goods. The content of our website has been carefully checked. The colors of depicted items might vary slightly from those of the actual product.
RIGHT OF REVOCATION
You can rescind your contractual declaration in writing (e.g. by letter or email) or by phone within 14 days without the need to give any reasons. If you have been supplied with goods prior to the expiration of this period you can rescind your contractual declaration by returning the goods you received together with an explicit revocation. The period commences after you received these instructions in writing, but not before the recipient has received the goods (in case of returning shipments of similar goods not before the first partial shipment has been received) and not before we have met our obligation to inform in accordance with section 246, paragraph 2 in conjunction with section 1, paragraph 1 and 2 of the Introductory Law to the Civil Code (EGBGB) as well as our duties in accordance with section 312e, paragraph 1, clause 1 of the German Civil Code (BGB) in conjunction with section 246, paragraph 3 of the Introductory Law to the Civil Code (EGBGB). The observation of the revocation period merely requires that you submit your revocation in due time or return the goods you received with an explicit revocation. Please note that we will only refund your order once we have received your returns/proof of dispatch. We will charge for delivery and return costs, should you return your entire order. Address for cancellations:
Brüsseler Str. 47a
Phone: +49 (0)221 -29884400
You can reach us by phone from Monday to Thursday between 9 am and 5 pm; on Fridays between 9 am and 11:30 am.
CONSEQUENCES OF CANCELLATION:
In the event of a valid cancellation, the services or goods received by either party shall be returned and any benefits (e.g. interest) that might have accrued shall be refunded. In the event that you are unable to return the services or products received in their entirety or at all, or where you can only return them in deteriorated condition, you will be liable to pay compensation to us accordingly. This does not apply to the surrender of goods, if the deterioration of the product can be attributed solely to the inspection thereof, in a manner similar to the personal inspection of the goods as it would be possible in a retail shop. However, you can avoid your obligation to pay compensation for any deterioration of the goods caused by using the goods as intended by refraining from using the items as if they were your own property and by avoiding doing anything that may affect their value.
Items that can be returned by package shall be returned at our risk. If you return your entire order, you will automatically be charged for shipping costs. Any obligation to refund payments already made shall be met within 30 days. The period of refund commences on the date of dispatch of your cancellation notice or of the item in question.
END OF CANCELLATION INSTRUCTION.
VALIDITY OF PRICES
The prices quoted on our website are end-consumer prices. These prices include the applicable VAT and are valid until further notice. We shall not be liable for correctness of the published prices.
Germany: we charge € 6.90 (DHL or Deutsche Post) for packaging and postage.
USA: we charge $ 6.90 (Amazob FBA) for packaging and postage.
EU-Country: € 8.90 (DHL Express or DHL) for packaging and postage.
Non-EU-Country: $ 8.90 (Amazon FBA) for packaging and postage.
To return goods, please contact us.
Non-EU-Country: custom and excise duties may be applied.
The goods can be paid via Paypal and direct bank transfer. The buyer instructs his or her bank (identified by the submitted bank sorting code) to disclose his or her full name, address and account details to THEJENSIE UG (haftungsbeschränkt) in the event of direct debit/standing order not being paid or a transfer being cancelled by the buyer. This instruction must not be revocable. All above payment options are available to customers for all orders. We do not deliver goods on credit.
RESERVATION OF PROPRIETARY RIGHTS
All goods remain our property until payment is received in full.
PRIVACY - A MATTER OF CONFIDENTIALITY
Your satisfaction is THEJENSIE UG (hafungsbeschränkt) highest priority. As we want you to feel secure when you shop in our online shop, we have made the protection of your privacy our first and foremost task. Our data protection policy is in line with the provisions of the German Data Protection Act (BDSG) and the German Telemedia Act (TMG). All data related to your person is, of course, treated with the utmost confidentiality. All data necessary to process business transactions will be stored and transferred to other companies/shipping services only to the extent necessary for the completion of your order. For the purpose of checking your creditworthiness and solvency, your address and solvency data will be submitted to other corporate trading companies and corporate service providers and, if necessary, to the General Credit Protection Agency (Schufa) and other information services. You can revoke your consent at any time with immediate effect.
By installing this Add-on,no information is being sent to Google Analytics.
Unless we have your expressed consent to do so, we will not use our tracking tools to gather personal data without your knowledge, share such data with third-party providers and marketing platforms or link this data to your personal information (name, address, etc.).
CHOOSE YOUR PASSWORD CAREFULLY
You should pick a password that is composed of at least 6 characters. It should not contain any known name fragments or other information that could be attributed to your name (i.e. refrain from including your first or last name, your date of birth or parts of your phone number or email address, etc.). You should never use a login name and password that are identical.
THEJENSIE UG (haftungsbeschränkt)
Brüsseler Str. 47a
The website of THEJENSIE contains links to websites of other providers.
THEJENSIE declares that it does not have any influence on the content and design of such linked pages. The responsibility for the content of pages accessible from www.thejensie.com through links rests solely with the respective publisher. This declaration applies to all links visible on www.thejensie.com and the content of pages that are accessible to these links.